The following words and expressions shall have the following meanings: 

Accessories: Products approved by SIMcases are slim cases which can be used to store cards. These include SIM card carry cases, memory card holder, i phone pin storage slot, memory card reader and more

SIM CARD CASE Refunds / Returns

Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 60 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

NonQuality Issues:
If a customer returns a product, within 60 days after receiving it, for nonquality reasons, there will be a $5 fee for shipping and handling
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

Canceled orders (Before delivery)
If an order is canceled before shipment, there will be no costs incurred.

Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.

You may return an unused phone to our Israeli office within 30 days after the receipt of the item, provided you never placed. A $5 restocking fee will be applied.for shipping and handling Returned products must be undamaged and unused in their original packaging including the sim card case in order to be accepted. We reserve the right to refuse refunds for any products that are returned with damage and are unable to be resold at the purchased price. Shipping charges will not be refunded.